Support

At matchlex we define success in terms of satisfied, referencable customers. We believe this starts with a high level of customer trust and confidence in the quality and immediacy of our services and support. To this end, our customer support and technical development teams are managed jointly so that our support staff is always well informed of new product functionality and issues are quickly resolved. 

As part of the subscription, customers receive unlimited phone and email support during 8 am - 6 pm AEST on business days. A 24/7 emergency mobile contact is also provided. In addition, a summary online Help screen contains descriptions of features and commonly performed activities. 

our service capability is distinguished by our ability to synthesize

knowledge and experience


across industries, disciplines, businesses large and small

Professional Services

Getting the most out of your matchlex solution requires a configuration that fits your business needs. matchlex provides a comprehensive set of implementation and value added services, which we provide directly, or through our network of partners.

Implementation 
Having worked in a multitude of industries, our Lead Consultants have amassed a wealth of experience to grasp your business needs. In each of our solution areas we establish partners, who are domain experts and compliment or strengthen our capabilities. 

Our implementation methodology manages each step to ensure value realisation, rapid implementation and service availability. It is governed by five broad principles:

• Process Visibility

• Effective and Open Communication 

• Sustainability of Outcomes 

• Flexibility to Review

• Integrated Risk Management

We work with you to create a migration plan, a timeline, custom functionalities that address your unique business needs, change management strategy, internal / external communications, user training, acceptance testing, release, support and ongoing review to measure realised business benefits. 

Data Migration
While matchlex facilitates the move to online data capture and application processing, you may have existing information residing in paper format and or your old applications. We help you evaluate the consistency, age and reliability of data, in order to determine the best way forward. We then assist to  clean, reformat, map or re-capture data and finally, unite it into your matchlex solution.

Integration 
Integrating your matchlex solution with your other critical applications might create the ideal real-time solution for your business. We carry out a detailed evaluation and present you with the pros and cons of such a move. Should it be cost beneficial, we then help with full integration planning, design and development using open, standards-based XML interfaces for real-time or batch integration. 

Design & Branding Strategy
Apart from a seamless look & feel integration with your website, design and creation of stimulating content, that is consistent with web-usability and interactivity principles - we assist in the development of your branding strategy.

This begins with an understanding of your 'business personality'. Quite simply, your brand is your promise. The matchlex team will help you establish realistic expectations for your target audience. These must factor in your organisation's perception, and delivery capability - from an internal, external, online and offline perspective. 

Traffic & Marketing 
Whether your objective is 'Promotional Marketing' to generate direct response or building a strategic 'Branding Footprint', the matchlex team has deep insight and experience of online marketing strategies that work. 

From establishing realistic goals, developing an effective media plan, negotiating with vendors, leveraging search engines to measuring and monitoring the response - we help optimise your cost of acquiring new targets and investing in your brand. We ensure that you avoid many of the online marketing pitfalls, by translating statistical hype into what it means in terms of real impact.

Workshops
We deliver tailored workshops to equip your process staff and stakeholders, on techniques for creating effective Content  and engaging Questionnaires. Alternatively, we have the expertise to build templates / libraries to get you started. These can be easily accessed within your matchlex solution. 

We develop sound Metrics and guide your team through the data gathering steps. You can then measure what you manage, compute your payoff and identify areas for continual improvement of your process outcomes.

Want to learn more about matchlex services, discuss your process or marketing challenge? Click here to contact us, we will work with you to understand your need and achieve practical outcomes in an affordable manner.

© 2005 (Quasar Professionals Victoria Pty Ltd  T/as matchlex  ABN 85 077 686 081 )